Privacy Policy

At Trenanthia Cottage, we’re committed to safeguarding your privacy. Our Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.


What kind of information do we gather?

When you interact with us, we may collect personal information that you provide directly to us. This includes details you share when making a booking or inquiry, subscribing to our mailing list, participating in surveys or promotions, signing up for SMS updates, or contacting us with questions or requests. The types of personal information we collect include your name, contact details such as your email address, phone number, and mailing address, mobile phone number, payment information, and preferences related to your getaway. The information may be collected via the website contact form, email, rental agreement, or third-party reservation systems.


How do we use your information?

The personal information we collect is used to process and manage your reservations, communicate with you regarding your bookings and inquiries, and provide getaway support. We may also use your information to send promotional materials, newsletters by email, and SMS updates, if you have provided your consent, improve our services and offerings, and comply with any legal requirements that apply to our business. We use your data solely for sending updates, promotions, and reminders related to our products or services.


When would we share your information?

We respect your privacy and never sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and email service providers. In cases where the law requires it, we may also disclose your information to law enforcement or regulatory agencies. We do not share your data with third parties for marketing purposes. Trenanthia Cottage will not sell, rent, or share the collected mobile numbers.


How do we keep data secure?

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage measures to prevent unauthorized access to the data collected for SMS updates. Despite these efforts, please note that no method of transmitting information over the internet or storing it electronically is entirely secure.


Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.


Cookies and Tracking Technologies

To enhance your browsing experience, analyze website traffic, and better understand user behavior, our website uses cookies (essentials, analytics and preferences) and similar tracking technologies. You have the option to control the use of cookies through your browser settings, though disabling cookies may impact the functionality of our website.


What are Your Rights?

You have rights over the personal information we’ve gathered from you. You may request access to this information and seek corrections for any inaccuracies. If you wish to withdraw your consent for the use of your personal information, we will honour your request, unless subject to any legal or contractual restrictions. If you believe your privacy rights have been neglected, please reach out to us cuz you matter and we'd wanna know, or you can contact the Office of the Privacy Commissioner of Canada.


SMS Notifications

When you sign up for SMS updates, we will collect your name, email address, mailing address, and mobile phone number. This information will be used solely for sending updates and reminders related to your getaway. Messages are recurring, and message frequency varies.


Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.


Opt-Out: You can opt out of the SMS list at any time.You can reply STOP to end or unsubscribe to our texts. Reply HELP for our help, email us at frogfur@trenanthiacottage.com or call us at 416-800-0219 for support. After unsubscribing, you will receive a final SMS to confirm your opt-out, and your number will be removed from our list within 24 hours.


Help: You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.


Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website, and your continued use of our services after such updates signifies your acceptance of the revised policy.


Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at frogfur@trenanthiacottage.com or or call us at 416-800-0219.


By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.