Questions & answers (FAQ)

Can't find your answer?  We're all ears.  Just contact us

Inside

Outside

Winter

Meat & potatoes

What to bring

Travelling


Inside

What size are the beds?

Find descriptions of all the bedrooms on the cottage layout page

What's the layout?

Have a look at the cottage layout page

How many people does it sleep?

We comfortably sleep 12 people.  If you're honky-dory to cuddle up, you're welcome to have a couple more guests in most seasons (this may incur an additional charge)Contact us to discuss the options

Is it wheelchair accessible?

The cottage is not officially wheelchair accessible (yet! - it's in the renovation plans) but we have had guests in wheelchairs in the past.  It requires a little bit of extra muscle power and some ingenuity.  If you have any concerns at all, please contact us and we can talk it through together.

To get into the cottage, there is a ramp onto the front deck to which you will descend a slight incline on a path that could be muddy or uncomfortably snowy.  If you give us a heads up, we'll certainly do our best to make that as accessible as possible.

Once you're inside the cottage, there are two bedrooms that have a single step down to them.  The trick here is that the step is in the hallway so any assistance would have to come from in front of, or behind, the wheelchair.  There is also a bathroom on this same level, but the doorway is not yet regulation width so some assistance into the bathroom would be required.  This may also be the case for the bedrooms as those doorways are not regulation width either.

All in all, it's our hope to make the cottage as comfortable and inviting to everyone as possible.  We'd certainly love to have you & we'd love to hear your feedback on how we can make it even better

Is the kitchen well equipped?

Yes, it is.  There's some more info on the packing list or send us your specific question

What size is the fridge?

Details on the size of the two fridges in the cottage are available on the packing list

Is the oven self-cleaning (kosher)?

Yes, indeed.   We've had a kosher family staying with us for several years in a row so as long as you're comfortable with using the self-cleaning for this purpose, it's all good

Is there satellite or cable TV?

The cottage doesn't have satellite or cable TV.  There's a large TV in the lakeside living room with a DVD player & plenty of movies.  There's also free internet so, if you're handy with it, you can watch the big game online

Can we smoke at the cottage?

Smoking isn't allowed inside the cottage but it's fine anywhere outside.  We ask you to put cigarette butts into one of the supplied ashtrays and remove them along with the garbage

Outside

Is the hot tub open?

Yes!  The hot tub is open all year round. 
For your winter time pleasure, we also have a lakeside sauna & two roaring fireplaces - wohooo

Is the sauna open?

You betcha it is.  The sauna is open all year round - come and warm yer bones

Can we swim at the cottage?

Our family loves to, so you certainly can with the knowledge that it's a lake you'll be swimming in - lol.  The lakefront itself is natural, making it an ideal fish habitat (and fab for catching lunch straight off the dock :)  If you're okay with the fishies, lilly pads & reeds - like our family is - you can swim off the end of the dock.  Others prefer to row or paddle out into the inlet to swim.  There's a fantastic rock that's crown-land nearby which makes a wicked jumping off point.  There's also a large sandy beach & wading area great for toddlers.

Can our kids/toddlers swim there?

Our kids love it.  We have a large sandy area beside the dock that's specifically designed for toddlers to play and wade into the edge of the lake. The bigger kids jump off the end of the dock when they don't mind swimming with the fishies.  There's a shallow area which extends about 6 feet into the lake.  Beyond that is a natural lake habitat with vegetation, reeds and little fishes (lunch, anyone?)   We're on a calm inlet so there's no currents to worry about (there isn’t even any rowdy boater or jet-ski traffic to make waves - yay)

Can we fish at the cottage?

Yes indeed.  Sparrow Lake has excellent fishing and you can catch lunch off the end of the dock

Is there fishing equipment?

You'll definitely want to bring your own fishing equipment with you.  Sparrow Lake has excellent fishing 

Are there fishing boats?

It depends what boat you consider a fishing boat as we've got several options including a canoe & a rowboat.  Take a gander at the list of what's included in the cottage for more info

Can we rent motor boats?

Yes, indeed we'll introduce ya to some lovely local folks on the boating page

Can I dock my own boat?

Yes, indeed.  Have a look at the boating page for all the details

How much outside space is there?

Oodles.  There's about 2 acres of cleared property (and loads of forest).  On the lakeside of the cottage, there's about 3000 square feet of deck, lawn & beach.  Check out the cottage layout page for a visual

Winter

Will the lake be frozen?

This is a very difficult question to answer as it, obviously, depends on the weather.  Sparrow lake is shallow so, generally speaking, the ice is at a suitable depth some time in December or January (occasionally earlier) until at least March.  Have a look at the "How to know when ice is safe" wiki-how page for more information

Will the driveway be plowed?

Yes, both the driveway & the private lane leading up to the cottage are plowed regularly by professionals

Can we ice-fish at the cottage?

Yes indeed.  Have a look at the ice fishing page for more info

Where's the snowmobile trails?

Outside the back door.  Sparrow Lake is a part of the OFSC snowmobile trails.  There are numerous trails nearby including the 200 kilometers of trails with the Snowcrest Riders Snowmobile Club (trail head only 5 km’s away) and Trans Canada Trail (trail head only 10 km’s away).  Check out the snowmobiling information page and the trails information page for more details

Can we rent snowmobiles?

Sure can.  We'll introduce ya to some lovely local folks on the snowmobiling page

Meat & potatoes

How much does it cost?

See the rates info.  If ya can hear us clucking but can't find our nest, contact us & we'll help ya work it all out

How much is the booking deposit?

To reserve your dates, we ask for a booking deposit of 50% of your rental rate

How much is the security deposit?

There's a minimum security deposit* of $1000, which will be returned to you in full within ten business days when the cottage is left undamaged and in a clean, re-rentable state (basically as you'll have found 'er).  Wanna pay it later?   Need it back sooner?  Just let us know 
* We may require additional security deposits for pets, large gatherings, events, extended stays, etc.  We'll let ya know early on.

How do I pay using EMT (email money transfer)?

Have no fear, it's super easy.  Here's some handy-dandy instructions on using EMTs (Email Money Transfers)

How do I pay using Paypal?

PayPal charges a 3% fee which, as a family owned cottage, we're unable to cover.  Past that, it's fairly easy.  We'll provide you with a figure including the fees & then just follow the instructions on the Paypal website

Is it available on weekends?

Yup.  We've got weekends available all year round, including during the summer.  Yippee

Can we have an early check-in?  Can we have a late check-out?

During the fall, winter and spring, contact us and we'll do our darnedest for ya.  In the summer, however, we're not able to as there's just too much to get done in a super short period o' time 

Where do we get the keys?

Have no fear - entry information will be sent to you one week before your getaway begins

Can we have a look around?

Certainly you can.  As you'd expect, we want to preserve the peace and tranquility for our guests, so just contact us & we'll work out a good time for ya to have a gander

What if we need to cancel?

Sh*t, uh, Cancellations happen. We understand that sometimes the unforeseen gets in the way of your getaway and we try our best to make everything a bit easier for ya.  When booked directly with us:
  • If you need to cancel within 60 days of your arrival date, we'll do our best to get another lovely group of guests into the cottage.  If we're successful, we'll give ya a full refund less a $75 + hst administration fee and any costs / discounts that we had to offer
  • If you cancel your booking more than 60 days before your expected arrival date, we'll provide a full refund less a $75 + hst administration fee aaaaaaaand
In both cases, if you do have the chance to book directly with us again in the future, we'll put that administration fee towards your next visit.  Life is bigger with friendly cancellation policies :)

What to bring

What do we need to bring with us?

Good question.  Have a look at the packing list

Do we need to bring bedding?

Nope, we provide 'em.  Unless you'd like to bring your own, in which case, feel free ( find the bed sizes here )

Do we need to bring towels?

Yes and don't forget to bring some for the hot tub & sauna too ( see the packing list )

Is firewood provided?

In the winter months, we put firewood beside each of the fireplaces to get ya started.  All year round, the wood cutter leaves some firewood available for purchase.  You can either put the money on the dining table when you leave or just have us deduct it from your security deposit, whichever you prefer.

Are pets allowed?  Are dogs allowed?

Yes, indeed we love pets so there's no charge.  Cast yer eyes on the pets welcome page

Can we drink the water?

We’re a bit old fashioned up here in Muskoka and the water is pumped in direct from the lake so you won't want to be drinking it.  There’s a handy dandy water cooler in the kitchen, though, that takes jugs of bottled water (available at all the grocery stores up here in the boonies).  See the packing list for more info

What washing up liquid or dishwasher tabs do I need?

You'll need to bring phosphate free varieties.  Take a gander at the packing list for more info

Travelling

Where is the cottage (map)?

We are located on the southern most tip of the Muskokas, just 90 minutes from Toronto, on a majestic body of water called Sparrow Lake.  Here's a map of where we are.  Don't worry, we'll provide full directions and access information a week before your getaway begins

How can I travel there?  How can I get there from Toronto Pearson airport?

You can play with an interactive map to the cottage on this page.
If you're traveling on your own, your best bet is to take a shuttle to Orillia or Gravenhurst. From there it's just a 15-20 minute drive to the cottage by either a rental car or taxi.  If there are a few of you traveling, then you can call a limo & have them take you directly to the cottage in style.  Here are some leads:

Where's the nearest grocery store?

Take a looky-look at the list of nearby conveniences to find the best grocery store for ya

Are there hospitals nearby?

Yep, there are two hospitals.  One in Orillia (Orillia Soldiers Memorial) which is around 30 minutes drive away and one in Bracebridge (South Muskoka Memorial Hospital) which is around 35 minutes drive away.

What's there to do in Muskoka?

Have a gander at the detailed list of fun and frolicking opportunities in Muskoka